docusprint — Help & Support

Getting Started

Prepare your template — use a Word .docx file with placeholders like {{name}}, {{amount}}, {{date}}.
Prepare your CSV — include columns matching your placeholders (e.g., name,amount,date).
Upload both on the Dashboard.
Pick output (PDF or DOCX) and click Generate.
Download results from Your Jobs when complete.

Tip: Start with a tiny CSV (2–3 rows) to validate your template before running a large batch.

FAQ

What file types are supported?

Templates: .docx. Data: .csv. Output: PDF or DOCX.

How are credits consumed?

Each generated output typically consumes 1 credit per row. Larger outputs or premium features may vary based on your plan.

How long are my files stored?

Jobs and outputs are retained for a limited time for re-download. For sensitive data, download promptly and delete files when you no longer need them.

My job is stuck in processing

Small jobs usually finish within a few minutes. If it stays stuck, try smaller batches, validate your placeholders, or contact support below with your job ID.

Can I cancel or change my plan?

Yes—visit Profile for your plan and credits, and the billing portal to manage payment methods and invoices.

Troubleshooting

Fields not replacing? Ensure placeholders in your .docx exactly match your CSV column names.
Bad characters/encoding? Save your CSV as UTF-8. Avoid stray commas inside fields; use quotes if needed.
Large batch failing? Split the CSV into smaller chunks or contact support with your job ID.
Locked out? Use the Account access category below—we’ll help you get back in.

Contact Support

This form works if you’re signed in or not. If signed in, we prefill your info and securely attach your account to the ticket.